KC Watson

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FAQ

Frequently Asked Questions

Here are a few of the questions we get the most. If you don’t see what’s on your mind, reach out to us anytime on phone, chat, or email.

Orders

Shopping at the kcwatson.sg site is a piece of cake!

  1. Browse through our site for the product that you need.
  2. Click on the item you want to bring you to its description page.
  • Specify the quantity of said item that you want by clicking on the “+” or “-” icons next to the number 1.
  1. Click on the “Add to cart” button.
  2. You can proceed to checkout or proceed to browse for more products as you wish.
  3. To proceed to checkout, click on the cart icon on the top right corner of your screen. This gives you the option to either “view cart” or checkout. Clicking “checkout” brings you to the checkout page.
  • Fill in your billing details and confirm the mode of payment (PayPal, Credit Card or other payment tools).
  • Check the “Create an account” box to create an account on kcwatson.sg should you wish to do so. It will prompt you to provide a password.
  1. You can check the “SHIP TO A DIFFERENT ADDRESS” box and fill in the different address details if you wish to ship to a different address.
  2. Click the blue button of ‘continue to payment’ at the bottom of the shipping method and then you can meet ‘Paynow’. After payment, “PLACE ORDER” or “PROCEED TO PAYPAL” depending on your confirmed mode of payment.
  3. Shortly after placing your order, you will receive an email with a number confirming your order.

Once you have placed an order, you will receive a tracking number for your package. You can use it to check the status of your order in regard to shipping at Track Your Order

Usually this process is immediate. As soon as you have placed an order and payment is complete, you will receive a confirmation email. Please check your email as soon as you place an order and complete payment. This email is a guarantee that your order has been confirmed. Without this email, your order will not have been confirmed.
Unfortunately, amendments can cause delays to your and possibly other clients’ orders. This is because all orders are processed immediately to avoid any mix ups. Therefore once an order is confirmed, it cannot be amended in any way.
Sadly, it is not possible to cancel an order once it has been confirmed. Since we receive a lot of orders, it can cause a lot of delay to go through each one individually. Kindly carefully review all of your items at checkout before placing an order to avoid any errors in your choices.
Yes you may. Please note that our operating is as follows: Mon to Fri 10am – 5pm Saturday 10am – 12pm
Any and all purchases made at kcwatson.sg will be online. While we delight in speaking with our clients, the phone call service is reserved for our Customer Care Team at (insert number here). Please feel welcome to speak to them regarding account or order inquiries.
The kcwatson.sg site does not allow you to add products that are out of stock to your cart. Kindly wait until it is in stock for you to place an order.

kcwatson.sg is well optimized for most mobile browsers. If you are having trouble with the site, we recommend clearing your cache and restarting your device browser.

If you receive a product that is faulty or problematic in any way, please contact us immediately at contact us page or drop us a line at 6744 4888. Give us your name, email, and details of the product and the problem with it. You will be asked for details such as your order confirmation number and pictures of the problematic product that you received, so have those ready as well.

You can specify the quantity of each product that you need as you add to your cart. If there is a sale, you it will be noted carefully in the product information page. Usually the original price will be struck through and the discount price noted next to it. During a sale you will receive discounts on products, regardless of quantity. *Kindly confirm if there is a limit to the quantities of products that can be bought at the site.

If you are a wholesaler, please send us your inquiry by email or WhatsApp. 

Payment

• PayPal
• Credit Card
• Other payment tools will be added

Most payments and orders are processed immediately. If you have placed an order and have not received a confirmation email in 24 hours, please contact us immediately by email or WhatsApp. Do not repeat the same order in order to avoid any unnecessary duplication.

Delivery

Depending on your order quantity and where you live, shipping costs may vary.
Click on the cart icon in the top right corner. Click on the “view cart” option. This should bring you to the cart page, where all of your orders will be listed. On the right side is a panel for “cart totals”, with a subtotal amount for all the products and a shipping estimate under it. Specify your location and click “Calculating Shipping” to get a shipping flat rate estimate for your order.
Yes, you are able to. Our collection address and opening hours are as follows: 11 Sims Drive #05-04, SCN Centre, Singapore 387385

You can use your order tracking number to check whether your product has been delivered on Track Your Order Status  . Once it is delivered, check the address that you provided in your shipping details for your product. Note that there may be some delays on holidays, sale days or cases of extreme weather.

If your order has not arrived within 48 hours of the date when it was supposed to arrive, contact us immediately. Your order number will be required.

Returns

Please refer to ‘Terms & Conditions’ section. 

Since we are an online store, unfortunately we don’t offer an option to test any of the products beforehand. Please check the ingredient composition of a product in its description page to identify any allergen that could affect you before making a purchase.

Unfortunately, we do not accept return on any items that were as a result of an incorrectly made purchase. Kindly carefully check your cart before placing your order and completing your purchase at checkout.

Account

Click on the ‘sign in’ at the top right corner next to the cart icon. This should bring you to the login page which also has a “Create Account” section that you should click on if you don’t yet have an account. Enter your email address and password and you will be good to go!

Follow the following steps if you are having trouble logging in.

  • Clear your browser cache and history. Restart the browser and try logging in again.
  • Make sure that your username, email and password are the correct ones and are entered correctly.
  • If you think that you may have forgotten your password, click the “lost your password?” link and follow the steps provided to reset your password.
  • If you are still unable to login to your account, contact us with details of the issue.
You can opt to create an account if you don’t have one at checkout. Note that it is not a mandatory requirement, but a highly recommended one. It will allow you to check your recent orders, shipping details and more!
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